Why would a major corporation want their payments floating in the U.S. Postal Service travelling from Connecticut to Texas? I’m sure somebody at the company has a “good” answer but it completely defies logic.
Many of my constituents have contacted me to share their frustration with CL&P’s customer service department in response to a CL&P shut-off notice. One person told me, I’ve never been late paying my bills and now they send me a shut-off notice and charge me a late fee?”
Another constituent received a shut-off notice and the power was turned off. Unfortunately, their payment was received on-time by CL&P and the power was restored. After a contentious phone call to customer service CL&P removed the “reconnection fee” from the customer’s bill.
Phone calls to CL&P often result in a response saying “don’t worry, we received your payment.” Tell that to a senior citizen who’s never experienced the alarm of a shut-off notice!
CL&P should promptly pull the plug on their new out-of-state payment operations and refund the inappropriate late fees to their customers who paid on-time.
