Numerous customers of Connecticut Light & Power Company are experiencing alarming shut-off notices and late charges for their on-time payments! Why? Because CL&P changed their accounts receivable operations to Dallas, Texas and the former two-day payment processing service in Hartford now means two weeks in Dallas.
Why would a major corporation want their payments floating
in the U.S. Postal Service travelling from Connecticut to Texas? I’m sure
somebody at the company has a “good” answer but it completely defies logic.
Many of my constituents have contacted me to share their
frustration with CL&P’s customer service department in response to a
CL&P shut-off notice. One person told me, I’ve never been late paying my
bills and now they send me a shut-off notice and charge me a late fee?”
Another constituent received a shut-off notice and the power
was turned off. Unfortunately, their payment was received on-time by CL&P
and the power was restored. After a contentious phone call to customer service
CL&P removed the “reconnection fee” from the customer’s bill.
Phone calls to CL&P often result in a response saying “don’t
worry, we received your payment.” Tell that to a senior citizen who’s never
experienced the alarm of a shut-off notice!
CL&P should promptly pull the plug on their new out-of-state
payment operations and refund the inappropriate late fees to their customers
who paid on-time.